Powering the world’s payments ecosystem

ACI powers the payments ecosystem – globally, and you power ACI. You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the general impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.

Oversees the development and implementation of Professional Services Engagements and Premium Customer Support (PCS) solutions for clients using company products, outsourced solutions and/or proprietary tools/techniques. By working with Project Managers and Business Solutions Analysts, responsible for defining client needs and developing proposals (Statements of Work) to meet those needs as well as monitoring project solutions through the use of the Implementation Standards Methodology (ISM). Performs people management and a technical leadership capacities.

Performance is measured by Productive Utilization, Resource Management and performance against revenue and expense budgets. Selects, develops, and evaluates personnel to ensure the efficient operation of the Services Operations and helps in the growth of employee professional development through technical and soft skills training.

Job Responsibilities:

- Support Sales team in negotiating, administering and closing professional services and Premium Customer Support contracts with client/customer and internal management as required,



including approval of professional service and Premium Customer Support bids prior to release by Sales.

- Implement intelligent use of efficient and professional services project methodologies and project management best practices in performance of projects to provide consistent repeatable quality service delivery.

- Increase industry knowledge and team relevant industry knowledge and use of ACI products to solve business problems in company targeted vertical markets.

- Review, manage and approve Statements of Work in support of the professional services and Premium Customer Support delivery process.
- Lead a team of Services personnel in accordance with organizational and company goals and objectives.

- Engage, develop and manage talent to maximize team efficiency and support individual growth and development.

- Drive collaboration and partnership with cross-function teams.
- Perform other duties as assigned
- Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.

Knowledge, Skills and Experience required for the job:

- Bachelor’s degree and/or equivalent work experience.




- 5+ years in a software implementation and/or software customer services and support environment. Demonstrated management and leadership experience. Proven resource management experience and skills.
- Management of Revenue and Expense Budgets.
- Program management skills
- At least C1 English level

Preferred Knowledge, Skills and Experience needed for the job:

- Basic Knowledge of SalesForce, Clarity and Oracle systems desirable.
- Payment industry experience

Work Environment:

- Standard work environment
- Majority of time spent on PC (Phys.

In return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package—all within an innovative and collaborative work environment.

Job ID (Requisition #19215)

ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.

Important Notice About Recruitment Scams
Job seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company ( / . The ACI Worldwide recruitment team will always follow official channels and will never request payment.

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📌 Dir Services (Colombia)
🏢 ACI Worldwide
📍 Colombia