SnappyCX is seeking experienced Care Coordinators to join its client’s care team. This is a fully-remote, full-time position. You will serve as a central point of contact for patients, families, client’s and care staff within a fast-paced, high-volume home care environment. Preference is given to candidates with prior home care coordination experience who can start within one week.

Key Responsibilities
- Handle high volume of incoming calls (80+ per week), serving as the primary contact for clients, families, caregivers, referral sources, and healthcare professionals
- Coordinate care, patient referrals, timely scheduling of initial and follow-up appointments.
- Review doctors’ notes, upload prescriptions, and confirm care plans are current and accurate.
- Schedule, reschedule, and monitor care assignments across multiple care locations using cloud-based scheduling systems.
- Use scheduling and care-management software to log updates, track staff assignments, and manage caseloads.
- Confirm patient attendance, monitor treatment progression,



and follow up with providers to ensure continuity of care.
- Maintain accurate client records, document all communications, and update care plans as needed.
- Conduct provider follow-ups and manage escalations according to established Standard Operating Procedures (SOPs).
- Communicate with field staff, clients, and internal departments to maintain adequate coverage and seamless care operations.

Requirements:
- Care coordination experience (preferably within a home care or a similar healthcare coordination role.
- Familiarity with home care scheduling software (e.g. HHAeXchange, Epic, Athenahealth, or similar EHR systems).
- Good communication skills—comfortable managing a high call volume and building rapport over the phone.
- Knowledge of industry regulations and compliance requirements (e.g., HIPAA, state home care regulations).
- Strong organizational and multitasking abilities, with attention to detail.
- Proficiency in Mi

📌 Care Coordinator (Colombia)
🏢 SnappyCX
📍 Colombia