Convergys is seeking a Team Leader, Operations in Bogotá to supervise a group of call center associates, ensure KPI achievement, and provide coaching and leadership. You will monitor attendance and performance, escalate issues when needed, and drive team meetings to share information and best practices.
The role requires an Associate's degree with 2–4 years of relevant experience, strong communication, and the ability to mentor a team in a fast-paced environment.
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📌 Operations Team Lead: Call Center Coach & KPI Driver (Bogotá)
🏢 Convergys
📍 Bogotá
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