Position Summary The BDC Specialist is responsible for managing inbound and outbound customer communications on behalf of automotive dealerships. This role focuses on generating and confirming appointments, following up with leads, providing outstanding customer service, and ensuring every interaction is accurately documented in the dealership's CRM. The idóneo candidate is customer-focused, detail-oriented, and thrives in a fast-paced environment.

Key Responsibilities Handle inbound and outbound customer calls in a professional and timely manner.

Schedule, confirm, and reschedule service or sales appointments based on dealership processes.

Follow up with customers regarding inquiries, missed appointments, and pending requests.

Accurately document all customer interactions and appointment outcomes in the CRM.

Maintain a high level of customer satisfaction by providing friendly, knowledgeable, and solution-oriented support.

Meet daily productivity and quality expectations while following client-specific guidelines.

Collaborate with dealership personnel to ensure smooth appointment coordination.





Escalate customer concerns when necessary to the appropriate department.

Stay up to date on dealership procedures, promotions, and operational changes.

Adhere to company policies, quality standards, and data security requirements.

Qualifications Previous experience in customer service, call center, appointment setting, or automotive BDC is preferred.

Excellent verbal and written communication skills in English.

Strong active listening and problem-solving abilities.

Ability to multitask while navigating multiple systems simultaneously.

Comfortable working in a metrics-driven environment.

Strong organizational skills and attention to detail.

Basic computer proficiency and experience with CRM platforms is an advantage.

Preferred Skills Experience working with automotive dealerships.

Familiarity with CRM platforms such as X-time, CDK, Tekion, DealerSocket, or similar systems.

Ability to build rapport quickly with customers.

Strong time management and adaptability in a fast-paced environment.

📌 Bowtie (Colombia)
🏢 Valle Solutions
📍 Colombia