Overview

Bilingual (Spanish & English) Client Success Agent - Remote

This is a 100% remote, full-time opportunity with The Credit Pros. Base pay range listed as $14,560.00/yr. Your vigente pay will be based on your skills and experience — talk with your recruiter to learn more.

About Us

The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. We educate clients on how the credit system works and empower them to proactively improve their financial well-being. As an Inc. 5000 company, we are committed to building an exceptional organization that positively impacts lives. We have been recognized as one of Inc. Magazine's top 50 places to work and have received the Smart CEO Magazine Corporate Culture Award.

Summary

As a bilingual (Spanish & English) client service representative, you'll play a pivotal role in driving client satisfaction and retention. You will provide phone-based support to customers from home,



help resolve and escalate product and platform issues, and answer account and billing questions. You will use strong communication skills and a customer-first mindset to empathetically collaborate with TCP's customers to solve their issues.

Responsibilities

- Handle customer inquiries via phone, email, and chat per SOPs
- Use TCP's tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations
- Escalate and assign issues to relevant departments as needed
- Log, review, and follow up on customer requests and resolutions
- Investigate, research, and provide accurate solutions
- Maintain and update customer records during interactions
- Achieve KPIs for client-facing time, call quality, and occupancy
- Address collections and billing inquiries, including payment plans, account balances, and overdue payments
- Clarify charges, ge

📌 Bilingual (Spanish & English) Client Success Agent - Remote (Colombia)
🏢 The Credit Pros
📍 Colombia