Job Description: Administrative manager

Academic Background
- Technical or Professional degree in relevant fields.

Experience
- Operational and/or administrative work experience in service sectors.

Specific Knowledge
- Proficiency in English and Spanish.
- Basic proficiency in Microsoft Word and Excel.
- Experience managing emails and technological tools/applications.
- Strong interpersonal relationship management skills.

Required Skills and Abilities
- Operational management and coordination capabilities.
- Numerical aptitude for performing required calculations and averages.
- Ability to work collaboratively and foster harmonious interpersonal relationships.
- Initiative and problem-solving skills under pressure.
- Emotional stability in professional interactions.
- Proactive in suggesting and implementing work improvements.
- Sound judgment in escalating issues with viable and effective solutions.
- Commitment to organizational mission.
- Service-oriented mindset.
- Information confidentiality.

Key Responsibilities

Service Execution




- Service Request Management: Receive and record client service requests, evaluating their nature (logistics or sales) and efficiently coordinating the logistics to meet client needs.
- Service Scheduling: Collaborate with execution teams and properties to set appropriate dates and times for requested services, ensuring effective planning and timely execution.
- Service Assignment: Assign services to the appropriate execution teams, considering their capabilities and availability to ensure fair and efficient task distribution.
- Capacity Expansion: Assess current capacity to meet service demand and, if necessary, coordinate the addition of external resources or personnel to maintain client satisfaction.
- Immediate Additional Service Management: Respond to and manage additional service requests from execution teams during task execution, ensuring immediate and efficient adaptation to evolving needs.
- Incident Management: Superv

📌 Gestor de servicios y atencion al cliente (Barranquilla)
🏢 8020Recruit
📍 Barranquilla