Vacation Experience Advisor
Employment Type: Full-time
Do you love creating memorable moments for others? Are you passionate about guiding customers toward experiences that inspire and excite them? If so, this role is for you.
As a Vacation Experience Advisor, you will support U.S. customers as they plan their next getaway. You’ll work with warm leads, offering personalized guidance, tailored recommendations, and a stress‑free experience that helps every customer feel confident and excited about their vacation plans. Your goal is to turn each interaction into a smooth, positive, and memorable experience.

? Key Responsibilities
✨ Customer Connection

Engage with customers interested in vacation packages and provide tailored assistance.
Handle inbound calls with professionalism, enthusiasm, and genuine care.
Build trust from the first interaction to ensure a smooth, stress-free experience.

? Travel Knowledge & Recommendations

Maintain strong familiarity with destinations, resorts, and vacation options.
Present accurate, inspiring recommendations based on customer preferences.





? Consultative & Persuasive Communication

Follow structured conversation guides and apply persuasive communication techniques.
Clearly communicate value and benefits to support informed decision-making—without pressure.

? Customer Experience Enhancement

Identify opportunities to elevate or complement the customer’s vacation plans.
Verify important details to ensure seamless booking and customer satisfaction.

? Problem-Solving

Address questions, hesitations, and objections with confidence and creativity.
Ensure customers feel heard, supported, and comfortable with their decisions.

? Performance & Growth

Meet goals related to customer satisfaction, conversion, and call quality.
Participate in ongoing training and feedback sessions to strengthen your skills.

?️ Data Accuracy

Maintain detailed and accurate records of all customer interactions.
Protect personal information according to co

📌 Agente de ventas (Barranquilla)
🏢 Solvo S
📍 Barranquilla