THE JOB AT A GLANCE
The IT Support Specialist will help our Support Engineering team ensure that all CarbonHealth internal customers’ technology needs are met and that their IT problems are solved with impactful and educational interactions. This candidate will effectively triage and solve Carbon Health IT tickets and escalate to the appropriate parties when necessary. The perfect candidate will be efficient, detail-oriented, drive our company compliance goals, and excel at communication and organization. Additionally, this individual will be great at providing excellent customer service when triaging and addressing customer needs. Their communication will be impactful, empathetic, and consistent with the IT team workflows.

WHAT YOU’LL DO
● Work alongside a driven, fast paced IT Support team troubleshooting and resolving 60+ tickets on a weekly basis in order of priority and within our SLA commitments.
● Assist employees remotely via written correspondence, video calls, and telecommunications all while documenting your troubleshooting and analysis of issues in a timely and concise manner.




● Following troubleshooting guides and escalation paths in a Jira ticketing system to address tickets effectively and quickly.
● Providing prompt and courteous customer service in all aspects of communication with Carbon Health staff.
● Assist with aspects of employee lifecycle and access management while upholding identity federation and compliance best practices.
● Assist with hardware and software troubleshooting and diagnosing IT problems with Carbon Health staff directly.

MUST HAVE SKILLS
● High School Diploma or equivalent experience.
● Experience in a high paced environment with independent workflows while resolving 60+ tickets on a weekly basis within an average SLA of 30 minutes to 1 hour.
● Experience in assisting customers remotely via telephone, written correspondence, and video calls.
● Experience in both MacOS and Windows operating systems, able to independently tro

📌 IT Support Specialist (Bogotá)
🏢 Carbon Health
📍 Bogotá