Operations Supervisor - Inktel
Job Description: Our dynamic Operations Team is currently in search of a Supervisor who will lead a diverse and thriving team with one of our exclusive brand partners. This position will report directly to an Operations Manager.
Location: Barranquilla.
Schedule: Full Availability - TWO DAYS OFF (No se superan las 46 horas de trabajo semanal, los horarios son rotativos cada dos semanas aproximadamente).

The successful candidate will:
* Love to tackle challenges and develop innovative solutions to address those challenges
• Be self-driven to achieve excellence in everything they do
• Be motivated, reliable, and persistent
• Have strong ethics and integrity
• Be enthusiastic, have a positive mindset, and know how to have fun
• Continually be growing by setting and obtaining personal goals and challenges
• Have a passion for world-class customer service
• Have raving fans in past employers
• Able to work successfully with a diverse group of people and be a team-player




• Understand that fun is part of the equation and knows how to celebrate small wins.

RESPONSIBILITIES
• Lead a team of 12-18 direct reports; coach, develop, and motivate them to ensure that they are providing world-class customer service on all customer interactions, delivering on their commitments, and maximizing their potential
• Oversee the day-to-day operation of your assigned program and ensure that program goals, such as service level, quality, and staffing, are met
• Drive a culture of accountability, continuous improvement, and personal excellence
• Communicate key messages effectively to ensure that direct reports are well informed about issues that may impact them or their customers
• Praise and share feedback with direct reports regarding their performance; suggest improvements, changes, or updates when applicable
• Work constructively with other functional areas throughout the organization, such as quality assurance, training, and recruiting, to share ideas and

📌 Supervisor de Operaciones BPO con comisiones (Barranquilla)
🏢 Solvo S
📍 Barranquilla