About the position
We’re seeking a Head of IT to build and lead Third Way Health’s global IT function. This role owns the technology backbone that keeps a high-availability, high-touch healthcare operation running — spanning our US locations, our service delivery hub in Medellín, Colombia, our hybrid workforce, and the future sites we will open as the business scales.
You will set strategy, operating model, and standards for IT across the organization; lead an internal team alongside trusted external partners; deliver the day-to-day IT experience that supports thousands of patient interactions; and partner closely with our Information Security Lead to deliver the IT-side controls that support SOC 2 and customer trust commitments. This is a hands-on leadership role — ideal for someone who can set direction, write the playbook, and still operate at the ticket level when needed.

Responsibilities
- Lead the general IT function across US locations, Medellín, and future sites — setting strategy, operating model, budget, and the team needed to scale with the business.




- Build and operate a tiered support model — Tier 1 help desk for device, access, and connectivity issues, and Tier 2 infrastructure administration — including effective management of external managed service partners.
- Define and operationalize IT service-level commitments for response, resolution, network uptime and recovery, and performance, with disciplined measurement and continuous improvement.
- Own colleague onboarding and offboarding excellence — day-one technical readiness, timely access revocation — and partner with operations to ensure technical readiness for service launches and go-lives.
- Manage the full device and hardware lifecycle, including provisioning, encryption, mobile device management, inventory, refresh planning, and total cost of ownership.
- Operate network, connectivity, VPN, and voice infrastructure with proactive monitoring, incident response, and disciplined recovery, includin

📌 Head of IT (Medellín)
🏢 Third Way Health
📍 Medellín