Description
Job Title: Operations Coordinator / VA
Industry: Home Services
Work Mode: Remote- LATAM
Employment Type: Full-Time | Contractor
Target Start Date: March 2, 2026
Compensation: $8–$12 USD/hour (based on experience)
About Us
We are a Cleaning Company. Cleaning is the foundation, with long-term plans to expand into landscaping, lawn care, remodeling, and additional home services.
We are an early-stage, fast-growing company operating with high standards and high empathy. The culture values hustle, ownership, accountability, and continuous improvement while maintaining strong team morale.
Role Overview
The Operations Coordinator will serve as the operational heartbeat of the company, owning the full customer lifecycle from lead response to post-service follow-up.
This is a high-ownership role focused on:
- Speed-to-lead management
- Customer communication
- Scheduling & operations coordination
- Review generation & local marketing presence
- Supporting and coordinating the cleaning team
This is not a task-based VA role,
it requires independent decision-making and strong operational judgment.
Key Responsibilities
Lead Management & Conversion
- Monitor LeadTruffle dashboard throughout the day
- Respond immediately to new inquiries
- Convert leads into booked estimates
- Ensure no missed inquiries across Thumbtack, Google, website, and referrals
Customer Experience
- Respond quickly and professionally to calls, texts, and emails
- Send invoices within 24 hours of job completion
- Follow up with new customers within 48 hours
- Drive 3–5 new 5-star Google reviews per week
- Handle complaints calmly and solution-oriented