? Customer Care Agent - Customer service agent
(Bilingual: English / Spanish)
?? Job Description (English)
⭐ Key Responsibilities
⏱️ Provide complete and accurate information within required timeframes.
? Ensure full compliance with FIFA ticketing policies and regulations.
? Handle customer inquiries via email, webform, letters, and other channels using the FIFA knowledge base.
☎️ Manage inbound and outbound calls, including clarifying ticketing inquiries following FIFA escalation procedures.
♿ Offer support and guidance to disabled customers and customers with limited mobility.
?️ Support administrative tasks such as data entry, document review, system testing (CRM & online portals),



and translation/review of customer-facing texts.
? Assist team members when needed and contribute to achieving monthly KPIs.
⏰ Maintain punctuality and follow the approved work schedule and internal company standards.
? Skills & Qualifications
Strong customer service mindset.
Excellent communication skills across multiple channels.
Ability to follow regulations and internal procedures.
Experience with back-office tasks and customer support tools (e.g., CRM).
Teamwork, adaptability, and reliability.

LI-Onsite

📌 Customer Service (Medellín)
🏢 Solvo S
📍 Medellín