Position Title: Customer Service Representative

Shift days, hours and time zone: Lunes a Viernes de 7:30 AM a 4:00 PM (full availability)

English required: B2+

The primary responsibility of this position is to provide best in class customer service in a fast paced environment within the transportation industry via emails, phone calls and chats as needed.

Responsabilities: Duties include but are not limited to: • Build rapport with customers by greeting them in a courteous, friendly, and professional manner. • Answer inbound inquiries by clarifying information; researching, locating and providing accurate information. • Keep equipment operational by following procedures and reporting problems. • Participate in company offered, educational opportunities to keep job knowledge current.



• Resolve problems by clarifying issues, researching and exploring solutions, and escalating unresolved problems. • Effectively transfer misdirected customer requests to appropriate party. • Recognize opportunities to up sell to accounts additional services. • Meet or exceed quality assurance requirements and other key performance metrics. • Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. • Regular attendance is required. • Comply with company C-TPAT and TSA security procedures. • Perform other duties as assigned.

LI-Onsite

📌 Customer Service (Medellín)
🏢 Solvo S
📍 Medellín