Reservation AgentCompensation
- Base Salary: COP $2,800,000
- Transportation Allowance: As established by current Colombian labor regulations.

Schedule
Monday to Saturday between 8:00 AM and 8:00 PM
Shift Structure
- Employees work 2 Saturdays per month.
- During weeks when a Saturday is worked:
- Sunday is a scheduled day off.
- One additional weekday is provided as a day off.
- A short shift is scheduled during the week, according to operational needs.

Job Summary
As a Reservation Agent, you are a vital part of our team, ensuring a seamless and enjoyable booking experience for our valued customers. You will handle inbound and outbound calls, manage reservations for vacation packages, and deliver exceptional customer service. Your focus on efficiency, customer satisfaction, and attention to detail will contribute to the success of our company and our resort partners.
Key Responsibilities
1. Customer Interaction
- Conduct inbound and outbound calls with existing customers to assist them in finalizing reservations for vacation packages they have previously purchased.




- Utilize a strong combination of sales and customer service skills to manage booking and rebooking requests efficiently and professionally.
- Provide outstanding customer support throughout the reservation process.

2. Product Knowledge
- Maintain a thorough understanding of vacation packages, resorts, destinations, and company offerings.
- Effectively communicate product features, benefits, and travel options to customers.

3. Reservation Qualification
- Verify and qualify customer reservations following established company procedures.
- Accurately record and update customer information in the database.
- Ensure all reservation details are complete and compliant with company standards.

4. Customer Engagement
- Demonstrate enthusiasm, professionalism, and appreciation when interacting with customers.
- Re-engage customers and generate excitement about their upcoming vacations.
- Collaborate with Sale

📌 Reservation Agent (Barranquilla)
🏢 Solvo S
📍 Barranquilla