VIP Medical Group is a leading vein and pain clinic dedicated to delivering exceptional, patient-centered care. Our team combines advanced technology with innovative treatments to improve patient outcomes and overall well-being. As we continue to expand, we are looking for an Insurance & Billing Coordinator to support our patient experience and administrative operations.
Position Summary:
This role is responsible for guiding patients through their insurance coverage and financial responsibilities with clarity and professionalism. As an Insurance & Billing Coordinator, you will communicate directly with patients to explain benefits, verify coverage, and ensure they fully understand the financial aspects of their treatment plans.
You will play a key role in creating a seamless patient experience by combining strong communication skills with attention to detail and accuracy in data entry and documentation. This is an adecuado opportunity for someone who is customer-focused, organized,
and interested in growing within a healthcare administrative environment.
What You’ll Do:
- Conduct virtual consultations with patients to explain insurance benefits and coverage details based on prescribed treatment plans
- Verify and interpret insurance information, ensuring accuracy and clarity for patients
- Provide clear, empathetic, and professional communication to support patient understanding and decision-making
- Accurately enter, update, and manage patient and insurance information in internal systems
- Collaborate with clinical and administrative teams across multiple U.S.-based clinics
- Maintain up-to-date knowledge of insurance processes, policies, and internal workflows
- Deliver a high standard of customer service while managing multiple patient interactions daily
What You’ll Bring to the Team:
- 1–2 years of experience in customer service; experience in healthcare or health insurance is strongly