We’re currently seeking a skilled Technical Support Advisor who can deliver exceptional customer support, troubleshoot efficiently, and provide reliable technical solutions.

Key requirements

B2 English Level
High School diploma
Relevant technical knowledge related to program (i.e. hardware, software, networking, data storage, troubleshooting, repair)
Working knowledge of client technical systems
Courteous with a strong customer service orientation
Ability to effectively communicate, both written and verbal
Ability to learn, including strong problem-solving skills
Dependable with proficient attention to detail
Skilled in multitasking, including the ability to be adaptable and adapt to changes quickly
Ability to work as a team member, as well as independently with minimal supervision

Key Responsibilities

Assist external users of the client's technical products or services; identify, investigate, research, and provide resolution to user questions and problems
Troubleshoot basic and routine customer issues that are technical in nature, including hardware,



software, networking, or other designated client products
Follow the appropriate escalation path to resolve technical issues, including making follow-up outbound calls to customers or other parties as needed
Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
Ensure service delivered to our customers meets contractual Key Performance Indicators (‘KPIs’)
Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Clarify customer requirements; probe for understanding
Prepare complete and accurate work, including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and business performance

LI-Onsite

📌 Tech Support Agent (Bogotá)
🏢 Concentrix
📍 Bogotá