Coordination and execution of customers’ Ocean CHB orders in accordance with their requirements and/or procedures based on company ethics.
Responsibilities
- Order processing management – End-to-end processing of customers’ Ocean CHB orders and providing timely updates to customers.
- Coordination for arrivals, Delivery Order collection, customs declaration processing and payment of customs and port charges and to keep customers updated in timely manner.
- To ensure that BDP systems are updated always, and relevant documents are uploaded in BDP Smart.
- Reporting – Operational status reporting on regular basis with latest updates.
- Operational troubleshooting and provide solutions to customers in matters related to carriers, ports and customs.
- Follow up and submission of claim related documents to customs team
- Ensure that invoices are raised and sent to customers in timely manner as per requirements of customers.
- Non-conformance reporting in accordance with the KPI’s.
- Adherence of approved subcontractors in accordance with agreed rates .
- End to end processing of shipments.
- Punctual and flawless order handling and documentation
- Ensure that all activities are carried out in 100% compliant manner
Job Requirements
Qualifications/Experience
∙ + 2 years of detailed experience of logistics and forwarding operations/regulations and documentation
∙ Preferable a professional degree specialized in logistics and forwarding.
∙ Computer literacy with Microsoft Software applications and /or other market leading software applications.