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Healthcare Customer Support

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Location:
Bogota (remote after successful completion of the trial period and tests)

? Why Pharmbills?

At Pharmbills, we connect top talent in Eastern Europe and Central Asia with leading U.S. companies without asking them to relocate. With over 1,000 team members across 7 countries, we offer remote, long-term roles that deliver global impact and professional growth.

As a Call Center Agent, you’ll serve as the first point of contact for prospective tenants, helping them navigate the leasing process, gather key information, and coordinate with property management teams—all while working from the comfort of your home.

? About the Role:

At the core of quality behavioral health services is strong communication, organization, and support. As a Case Manager, you will play a key role in connecting families with care teams, ensuring smooth coordination, timely follow-ups, and an exceptional client experience throughout the care journey.

This position is adecuado for someone who thrives in a people-focused environment, enjoys problem-solving,



and is passionate about making a meaningful impact in the lives of individuals and families.

? What You’ll Do:

✅ Serve as the primary point of contact between the office and families, building strong and supportive relationships.

✅ Coordinate and monitor client reassessments to ensure timely scheduling and follow-up.

✅ Track and report weekly billing trends and assist with operational oversight.

✅ Conduct monthly care calls with families to review progress, answer questions, and address concerns.

✅ Support schedule adjustments and resolve case-related issues efficiently.

✅ Maintain accurate and compliant client documentation and records.

✅ Collaborate with internal teams to ensure seamless coordination of care and service delivery.

✅ Help create a positive experience for families through proactive communication and ongoing support.

? What We’re Looking For:

✔️ Proficiency in English and Span

📌 Healthcare Customer Support (Bogotá)
🏢 Pharmbills
📍 Bogotá