Sales Operations Assisstant Manager – You’re exactly who we’re missing in the TOP Team
At TP, we are looking for a
Sales Operations Manager.
Manage, control and evaluate the correct functioning of the operation, making the corresponding decisions for the campaign and carrying out a rigorous control of the processes, to ensure the search for results in the team for the fulfillment of the objectives stipulated by Teleperformance and the corporate client
What you will do:
- Coordinate, direct and develop your work team through the TOPS guidelines developing solid tactics for the planning process, to ensure optimal team performance and maintain the proposed operational standards.
- Implement solid strategies and tactics that allow the achievement of the objectives of the campaign.
- Analyze, control and seek improvements in KPIS (Productivity, effectiveness, resolution, quality, AHT and others.) to optimize the results and standards of the operation.
- Plan, manage, and coordinate resources efficiently to maximize productivity and ensure smooth service operation.
- Consolidate the necessary and complete information for reporting to the client's senior managementdepartments, according to the objectives of the campaign.
- Maintain an adequate climate that facilitates the timely relationship with the corporate client.
- Participate in the continuous training programs and guarantee communication to the entire operation about the content and the opportunity for participation.
- Properly use the tools established and assigned by the company, both for its role and for the operation of the operation.
- Maintain an active and permanent communication channel between the company and the operation, through which security policies, training plans, procedures, etc. are disseminated.
- Lead professionally and ethically from his role to the assigned work team, in line with the values, DNA and development initiatives of TP.
What the TOP Team is looking for:
- Bachelor’s Degree or Tec
📌 Sales Operations Manager (Bogotá)
🏢 Tp
📍 Bogotá