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Job Description
Job Summary
This position helps UPS deliver excellent service and create value for customers by following processes and providing solutions to customers that enable growth. This position helps UPS identify and overcome barriers to employee and customer success.

Working Hours
: Between 1:00 am and 01:00 Pm

Responsibilities




Assists customers with questions about packages and collaborates with other UPSers to find solutions to facilitate delivery when necessary.

Maintains awareness of performance goals and results.

Meets or exceeds “Key Performance Indicator” metrics (i.e., Customer Survey Scores, Quality, Customer Impact Time, and Adherence to Schedule, etc.).

Submits ideas and solutions to improve the UPS experience

Multiskills

Qualifications
Strong customer service skills and listening skills

Strong written and verbal communication and problem-solving skills

Ability to manage multiple tasks simultaneously in a fast-paced environment with minimal supervision and a high attention to detail

Customer Service Or General Administrative Experience – Preferred
English 70%

Student or above of Technical

Systems management (Office)

Employee Type
Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

📌 Customer Care Representative-35-19 (Medellín)
🏢 UPS
📍 Medellín