We are looking for IT talent with a B2 English level A leading company in the BPO sector is seeking an IT Helpdesk Support Analyst oriented toward providing technical support and solutions to users in a dynamic and multicultural environment.

? Job Conditions

? Location / Modality: 100% On-site - Bogotá (Conecta 80)
? Contract Type: Permanent / Indefinite term contract
? Salary: $2,850,000 COP base salary + up to $200,000 COP in performance-based commissions
? Training: 2 fully paid days

? Schedule / Shifts:

Full-time availability from Monday to Sunday
Morning window shifts (finishing at 5:30 PM max)
2 days off per week (rotating/not fixed)

? Main Functions

Provide tier-1 IT technical support
Troubleshoot and resolve basic hardware and software incidents
Manage ticketing queues, log details, and ensure proper follow-up on cases
Deliver high-quality customer service and technical assistance completely in English

✨ Important Note: Only candidates who strictly meet the required English level and schedule availability will be considered for the selection process.





? Detalles que te servirán al publicarla:

Cambié "Technician" por "Support Analyst" en el título porque es el término exacto que Sergio aprobó en el archivo Creación Cargo IT Helpdesk Analyst lvl1.xlsx y suele atraer mejores perfiles en las plataformas de empleo.
Dejé súper transparente el "100% On-site" porque, como ya sabemos, para esta vacante no aplica el modelo híbrido y es mejor filtrar desde el primer párrafo

Requirements

? Key Requirements (Please read carefully before applying)

English Level: B2 (Upper-Intermediate / Conversational fluency is mandatory)
Education: Technical degree, Technologist degree, or current university student in IT, Systems, or Computer Science fields
Experience: Minimum of 6 months of proven experience in IT technical support, Desktop Support, or Helpdesk roles
Technical Skills: Proficient with Microsoft tools (Excel, Word, and Outlook)
Soft Skills: Strong communication skil

📌 IT Helpdesk Technician (Bogotá)
🏢 OneTouch Direct
📍 Bogotá