Job Information

Number

WEBCO-2025-000007

Job function

Technical Service & Support

Job type

Full-time

Location

Bogotá- Latam Distribution

Country

Colombia

About the Position

Introduction

Werfen es una empresa familiar e innovadora fundada en 1966 en Barcelona, España. Somos un líder mundial en diagnósticos especializados en las áreas de Hemostasia, Diagnóstico de Cuidados Agudos, Transfusión, Autoinmunidad y Trasplante. A través de nuestra línea de negocio de fabricación de equipos originales (OEM), investigamos, desarrollamos y fabricamos ensayos y biomateriales personalizados. Operamos directamente en 30 países y en más de 100 territorios a través de distribuidores. Nuestras oficinas centrales y centros tecnológicos se encuentran en Europa y los Estados Unidos, y nuestra fuerza laboral es de más de 7.000 personas.

Overview

The Master FAS provide level experts level application supporta across the region, leading distributor trainnig, second level technical support, and complex installations and validations. This role acts as a key technical reference and escalation point, ensuring adherence to quality standars during verifications and validations, application best practices and an optimal customer experience trought close collaboration with distributors, product specialist and SBU.

Responsibilities

Training

Develop and execute an annual training plan aligned with business and regional needs. Coordinate, manage, and prioritize training requests from distributors. Ensure availability, quality, and consistency of training materials.

Maintain accurate and detailed records of all training activities.

Second Level Technical Support

Ensure effective management of second level support cases through established support channels.

Provide technical guidance and advisory support to distributor Application Specialists.

Ensure distributor Application Specialists are equipped with the necessary tools, resources,



and documentation to perform their activities locally.

Installations and Validation

Support and supervise first installations per instrument model in each country.

Lead and support installations for large or strategic projects as required by the business.

Lead validation and verification activities at customer sites, in collaboration with distributors.

Ensure full compliance with performance specifications, quality requirements, and applicable regulatory standards.

Case Escalation and Stakeholder Coordination

Identify and escalate critical technical issues in a timely manner to the SBU and Product Specialists.

Coordinate specialist involvement to ensure efficient issue resolution and minimize business and customer impact.

Networking/Key relationships

- Technical Service Manager
- Marketing team, for customer service and technical support
- SBU, for case escalation
- Commercial team, for instrument installation
- Distribuidors and end clients, for customer service attention and follow-up

Qualifications

Conocimientos y experiencia mínima requerida

- Título/estudio

Education: Bachelor's degree or licentiate degree in bacteriology, biochemistry, or a related field

- Años de experiencia

At least 3 years of experience in a similar role within the healthcare or medical devices industry.

- Conocimientos mínimos

Proficiency in Word, Excel, PowerPoint, SAP, and other corporate tools

Habilidades y capacidades

- Excellent communication skills
- Strong public presentation skills
- Solid functional and technical competencies
- Strong organizational skills
- Customer service orientation
- Leadership
- Emotional intellidence

Mobilidad requerida

- Up to 60% of time
- International mobility required

Si estas interesado en aprender constantemente y te entusiasman los desafios, te animamos a que nos envies tu curriculum vitae o CV.
[email protected]

En Werfen valoramos y apreciamos la diversidad. Estamos orgullosos de ser una empresa que ofrece igualdad de oportunidades.

www.werfen.com

Send me Your CV!!

📌 Master Field Application Specialist (Colombia)
🏢 Werfen
📍 Colombia