Job Description:
We are seeking a highly organized and detail-oriented Bilingual Virtual Assistant (Spanish/English) to support a growing home care operation. This role combines responsibilities in reception, patient intake, scheduling, and quality assurance support, making it adecuado for someone who can multitask and communicate effectively in a fast-paced healthcare environment.

HIPAA certification is required to ensure proper handling of sensitive patient information and compliance with healthcare privacy standards.

Key Responsibilities:

Call Handling & Coordination:

- Answer incoming calls and route them to the appropriate team member or department
- Provide general information about services in a professional and friendly manner

Patient Intake & Referrals:

- Receive and process new patient referrals from hospitals, physicians, and families
- Collect and review patient information, including medical history, insurance details, and care needs
- Verify insurance eligibility and benefits
- Track referrals and update patient status until services begin

Scheduling & Care Coordination:

- Schedule appointments, including assessments, and manage calendars efficiently
- Coordinate with nurses, caregivers, and scheduling teams to arrange services
- Communicate with patients, families, hospitals, and healthcare providers regarding care plans

Systems & Documentation:





- Maintain accurate and organized digital filing systems
- Enter and update patient information in electronic health record (EHR) systems
- Ensure all intake forms and documentation are complete and accurate
- Assist with tracking and updating internal systems

Quality Assurance & Operations Support:

- Assist with authorizations, referrals, retention efforts, and insurance communications
- Support quality assurance processes by ensuring accuracy and proper documentation
- Collaborate with team members on various projects as assigned
- Maintain strict HIPAA compliance and confidentiality of all patient records

Qualifications:

- Fluency in both English and Spanish (required)
- HIPAA certification (required)
- Proven experience in a similar role (virtual assistant, intake coordinator, call handling, or QA support)
- Strong organizational and multitasking skills
- High attention to detail and accuracy in record-keeping
- Excellent communication and interpersonal skills
- Ability to work efficiently in a fast-paced environment
- Experience with EHR systems; familiarity with HHAeXchange is a plus

Sign-On Bonus:

₱1.03 Million Sign-On Bonus available for successful candidates, subject to company terms and conditions.

Job Types: Full-time, Permanent

Work Location: In person

📌 Bilingual Customer Service (Spanish/English) – Home Care Intake, Reception & QA Support (Colombia)
🏢 Staffees
📍 Colombia