Are you someone who thrives on connecting with people, building trust quickly, and turning conversations into outcomes? Our growing personal injury law firm is looking for a dynamic Intake Specialist / Legal Assistant to be the first and most important voice prospective clients hear.
This is not a passive administrative role. You will play a direct part in the firm's growth by guiding injured individuals through one of the most stressful moments of their lives — and showing them why our firm is the right partner to fight for them. If you love helping people and have a natural ability to persuade, inform, and inspire confidence, this role was made for you.
What You'll Do
- Conduct warm, empathetic intake calls with prospective clients who have been injured in accidents
- Listen carefully to each client's situation and present the firm's services in a compelling, client-focused way
- Overcome objections and address concerns to convert qualified leads into signed clients
- Clearly explain the personal injury process, contingency fee structure, and what clients can expect
- Follow up with potential clients who have not yet committed to retaining the firm
- Gather and organize case information, medical records, accident reports, and other relevant documents
- Assist attorneys with drafting correspondence, preparing case files, and tracking deadlines
- Maintain accurate records in the firm's case management software (CRM/legal software)
- Communicate daily with attorneys, paralegals, and other team members across time zones
- Represent the firm with professionalism, warmth, and urgency on every interaction