General Information

Req #

WD00101243

Career area:

Engineering

Country/Region:

Colombia

State:

Cundinamarca

City:

BOGOTA DC

Date:

Monday, July 13, 2026

Working time:

Full-time

Additional Locations:

- Colombia - Cundinamarca - BOGOTA DC

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue general technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements





The Technical Support Specialist will be focused on quality engineering and advanced laboratory activities within repair operations. Leads complex investigations (mass issues, recurrent failures, model defects) and component-level repair pilots, applying strong technical analysis, engineering problem solving, and clear documentation. Acts as a technical authority in the repair laboratory, driving root cause analysis, preventive actions, and continuous improvement to improve customer experience, repair quality, and operational efficiency.

Core Responsibilities

- Lead complex quality investigations and repairs (mass issues, recurrent failures, model-specific defects).
- Perform root cause analysis (RCA) using technical data, trends, and lab findings; identify systemic issues (design, components, process, materials).
- Develop and validate technical findings; support escalations to L2/L3 Engineering/QDTS.
- Design/execute/document component-level repair pilots; perform advanced diagnostics and validate new repair methods, diagnostic flows, and lab tests.
- Drive process improvement and preventive quality actions to reduce recurrence, DOA/NTF, and repeat complaints; analyze performance data to improve capacity and quality KPIs.
- Provide technical leadership: mentor technicians, guide complex troubleshooting, collaborate with operations/engineering/supply chain/service, and support quality audits.

Additional Locations:

- Colombia - Cundinamarca - BOGOTA DC

- Colombia

- Colombia - Cundinamarca

- Colombia - Cundinamarca - BOGOTA DC

📌 Technical Support Specialist (Colombia)
🏢 Lenovo
📍 Colombia