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Bilingual Dental Admin & Receptionist (Virtual Assistant)

Location: Remote — Colombia
Employment Type: Full-Time
Industry: Dental / Healthcare Support
Salary: $1,280 USD/month

About the Role

We are seeking a highly organized, patient-focused, and proactive Bilingual Dental Admin & Receptionist Virtual Assistant to support a busy U.S.-based dental practice with front-desk operations, patient communication, scheduling, insurance coordination, and administrative workflows.

This role is adecuado for someone who thrives in fast-paced healthcare environments, enjoys helping patients, and can confidently manage multiple administrative responsibilities while delivering an exceptional patient experience remotely.

The ideal candidate is professional, detail-oriented, highly organized, and comfortable communicating with patients in both English and Spanish.

You will play a critical role in ensuring smooth day-to-day operations while supporting both patients and the internal dental team.

Key Responsibilities

Patient Communication & Front Desk Support

- Handle inbound and outbound patient calls in both English and Spanish

- Respond to emails, texts, and patient inquiries professionally and promptly

- Provide friendly, empathetic, and patient-centered customer service

- Conduct appointment reminders and treatment follow-ups

- Help improve patient engagement and treatment acceptance

Appointment Scheduling & Coordination

- Schedule, confirm, reschedule, and manage patient appointments efficiently

- Coordinate calendars and optimize scheduling workflows





- Ensure patient information and appointment details remain accurate and updated

- Maintain smooth communication between patients and the dental team

Insurance Verification & Billing Support

- Verify insurance eligibility, benefits, and coverage prior to appointments

- Assist with billing coordination and payment posting

- Support claims follow-up and insurance documentation processes

- Help patients understand coverage and payment-related information

Administrative & Operational Support

- Manage patient intake and demographic updates

- Maintain accurate digital records and documentation

- Support data entry, reporting, and administrative workflows

- Ensure all records remain organized and HIPAA compliant

- Assist with additional operational tasks to support office efficiency

Requirements

- Fluent in both English and Spanish (spoken and written) — REQUIRED

- English proficiency level: C1 or higher required

- Clear and professional communication skills with a neutral accent preferred

- Minimum 1–2 years of experience in:

- U.S. dental administration

- U.S. healthcare administration

- Dental front desk support

- Medical scheduling or insurance coordination

- Strong understanding of:

- Dental workflows

- Insurance verification

- Appointment scheduling





- Patient communication

- Experience using dental PMS platforms such as:

- Dentrix

- Eaglesoft

- Open Dental

- Similar systems

- Strong multitasking and organizational abilities

- High attention to detail and professionalism

- Comfortable working independently in a remote environment

- Strong sense of accountability, confidentiality, and HIPAA compliance

What We’re Looking For

- Patient-first mindset with excellent communication skills

- Highly organized and detail-oriented professional

- Strong follow-through and reliability

- Ability to remain calm and professional in fast-paced environments

- Team player comfortable collaborating remotely

- Someone proactive, resourceful, and solutions-oriented

What Success Looks Like

- Patients receive prompt, professional, and empathetic support

- Scheduling and front-desk workflows operate efficiently

- Insurance verification and billing support remain accurate and organized

- Patient communication is timely and professional

- Administrative processes support smooth daily clinic operations

- The dental team can operate efficiently with strong remote administrative support

Why Join Us?

- Fully remote opportunity supporting U.S.-based dental operations

- Long-term growth potential within healthcare administration

- Collaborative and supportive team environment

- Opportunity to develop expertise within dental operations and patient coordination

- High-impact role supporting patient experience and clinic efficiency

This is a remote/telecommute position.

📌 Bilingual Dental Admin & Receptionist (Virtual Assistant) (Colombia)
🏢 Hire Emerald
📍 Colombia