About the Role:

We are looking for a Call Center Representative to join our growing team. In this role, you will be the first point of contact for customers, providing excellent service, resolving inquiries, and ensuring a positive customer experience.

Responsibilities:

- Answer inbound calls and respond to customer inquiries in a professional manner
- Make outbound calls to follow up with customers or confirm information as needed
- Provide accurate information about products, services, and company policies
- Resolve customer complaints efficiently while maintaining a positive attitude
- Document customer interactions in the system
- Meet or exceed performance metrics (quality, efficiency, and customer satisfaction)

Qualifications:

- High school diploma or equivalent (Associate’s or Bachelor’s degree a plus)




- Previous experience in customer service or call centers preferred but not required
- Strong communication and active listening skills
- Ability to multitask, stay organized, and work in a fast-paced environment
- Basic computer and typing skills
- Bilingual (English/Spanish) is a must

What We Offer:

- Competitive pay and performance bonuses
- Paid training and continuous development opportunities
- Health, dental, and vision benefits (if applicable)
- Opportunities for career growth within the company
- A supportive and friendly work environment

Tipo de puesto: Jornada completa

Idioma:

- ingles (Deseable)

📌 agente de call center (Colombia)
🏢 call solutions
📍 Colombia