Mental Healthcare services in USA seeks a CSR

Technical Skills:

- Minimum 6 months of experience as CSR
- English B2+

Schedule: Full time, Monday to Friday 8:30am - 5:30pm PST

Location: On site (Chico norte) - Bogotá

Contract: Indefinite

Salary: 3'500.000 cop

English C1

Key Responsabilities

- Serve as the primary point of contact for new and existing clients, building strong relationships and ensuring a seamless onboarding and service experience.
- Coordinate client services across departments, matching client needs with appropriate clinicians and resources while managing schedules and authorizations.
- Manage and grow referral relationships, monitoring referral flow and collaborating with partners to support client acquisition and retention.
- Monitor service utilization and client satisfaction,



proactively addressing issues, improving retention, and ensuring compliance with authorization requirements.
- Track, analyze, and report client engagement and service trends to leadership, supporting operational efficiency and strategic decision‑making.

If you want to follow the process, we need your english cv:
Phone number:
E-mail:
Current salary:

[email protected] or +1 (407) 604-1771

Job Type: Full-time

Experience:

- Healthcare Customer service: 1 year (Required)

Language:

- Inglés B2 (Required)

Work Location: In person

📌 Healthcare Customer Service (Colombia)
🏢 Grupo empresarial en Miami, Colombia y Honduras
📍 Colombia