Healthcare Appointment Setter / Patient Care Coordinator

Remote in Colombia | Full-Time | U.S.-Based Clinic | Paid in USD + Bonuses

About the role:

Absolute Integrative Physical Medicine is hiring a full-time Healthcare Appointment Setter / Patient Care Coordinator to work remotely from Colombia.

We are a healthcare clinic based in Vacaville, California, helping patients dealing with chronic pain improve their quality of life through chiropractic and integrative care.

Your role is to contact warm leads, reconnect with former patients, answer questions, overcome concerns, and schedule new-patient consultations.

This is not a general virtual assistant position. It is a phone-based, performance-driven role for someone who can build trust quickly, communicate with empathy, and confidently guide patients toward taking the next step.

You will be working for a U.S.-based clinic, and compensation is paid in USD.

What you will do

- Make approximately 60–100 outbound calls per day
- Contact warm leads who have already requested information or expressed interest
- Re-engage former patients who stopped care or did not complete treatment
- Schedule new-patient consultations
- Collect consultation fees when required
- Follow established call scripts and objection-handling frameworks
- Send follow-up text messages and make follow-up calls
- Track every call, conversation, outcome, and next step in GoHighLevel CRM
- Coordinate with our front-desk team to confirm appointments
- Follow up with no-shows and unresponsive leads
- Meet weekly appointment-booking and patient-show targets
- Participate in call reviews, coaching sessions, and role-play training

This is not cold calling random lists. Most people you contact have already interacted with our clinic, requested information, or previously received care.

Who we are looking for

You may be a strong fit if:

- You are confident and comfortable speaking on the phone
- You can build rapport within the first 30 seconds of a conversation
- You listen carefully instead of rushing through a script
- You can handle objections without becoming defensive
- You are comfortable discussing price and asking for payment
- You stay calm when speaking with patients who are frustrated, worried, or in pain
- You do not take rejection personally
- You are persistent without being aggressive
- You are competitive with yourself and track your performance
- You are coachable and willing to follow a proven process
- You communicate with warmth, clarity, and professionalism
- You take responsibility for your results

We are not looking for someone who simply makes calls. We are looking for someone who can create trust, understand what is holding a patient back, and confidently help them make a decision.

Required qualifications

- C1 or C2 spoken English
- Clear and highly understandable English phone communication
- At least two years of experience in one or more of the following:
- Outbound appointment setting
- Inside sales
- Phone sales
- ISA work
- Lead follow-up
- Patient scheduling
- Consultative sales
- Comfortable making 100–120 outbound calls per day
- Comfortable working with scripts, targets, and performance metrics




- Experience using a CRM such as GoHighLevel, HubSpot, Salesforce, or a similar platform
- Quiet and professional home-office environment
- Reliable computer
- Professional headset
- Stable internet connection of at least 30 Mbps
- Available to work Thursday to Monday from 10:00 a.m. to 7:00 p.m. Pacific Time (Los Angeles Time)
- Able to begin paid training as soon as possible

Preferred qualifications:

- Fluent in both Spanish and English
- Previous healthcare, chiropractic, dental, medical, wellness, or patient-care experience
- Experience collecting payments by phone
- Experience working with GoHighLevel
- Experience reactivating old leads, former patients, no-shows, or inactive customers
- Experience working remotely for a U.S.-based company
- Previous experience with performance-based compensation

Healthcare experience is helpful, but it is not required. Strong communication, sales ability, empathy, consistency, and coachability matter more.

Schedule

- Full-time
- Thursday to Monday
- 10:00 a.m. to 7:00 p.m. Pacific Time
- Remote position for candidates located in Colombia

Before applying, confirm that the Pacific Time schedule works for you year-round.

Compensation

Compensation is paid in USD.

- Base compensation: $700–$900 USD per month
- Base amount depends on experience, communication ability, and demonstrated performance
- Individual performance bonuses based on patients who attend scheduled consultations
- Higher bonuses may apply for paid consultations
- Weekly team-performance bonuses when appointment-show targets are achieved
- Realistic total monthly earnings for consistent performers: $1,000–$1,500 USD
- Paid onboarding and initial training
- 90-day performance review
- Opportunity for a base-pay increase based on consistent results

Bonuses are performance-based and are not guaranteed. Total earnings depend on individual activity, appointment quality, patient attendance, and team performance.

What we provide

- Paid onboarding and training
- Proven call scripts
- Objection-handling frameworks
- Clear daily and weekly performance targets
- Call reviews and direct coaching
- Ongoing sales and communication training
- GoHighLevel CRM
- Modern communication and call-tracking tools
- Direct support from clinic leadership and experienced team members
- Opportunities to advance into senior coordinator, team-lead, training, or operations roles
- Long-term work for reliable, high-performing team members
- Payment through Wise, Payoneer, or Deel

About our clinic:

We work with patients who are often frustrated, discouraged, or afraid because previous treatments have not produced the results they wanted.

Many of our patients are dealing with chronic pain and are searching for a different approach. The first conversation they have with our team matters.





Our culture is built around:

- Warmth
- Accountability
- Consistency
- Honest communication
- Continuous improvement
- Patient care
- Measurable performance

We are a small, growth-focused team. Every person is expected to contribute, communicate clearly, and take ownership of their responsibilities.

What this role is not

This is not:

- A low-call-volume administrative position
- A general virtual assistant role
- A passive customer-service position
- A position where you wait for patients to call you
- A role for someone uncomfortable with targets or accountability
- A role where you immediately replace the company’s process with your own
- A position for someone who avoids discussing money or asking for commitment

During your first 90 days, you will be expected to learn and follow our established process. We value ideas, but mastery of the fundamentals comes first.

Important employment information

This is a remote opportunity for candidates located in Colombia working with a U.S.-based clinic.

Please apply only if this arrangement works for your situation.

How to apply

Complete every screening question carefully and honestly.

Generic, copied, incomplete, or one-word answers may be rejected.

Qualified applicants may be asked to provide:

- A 60–90 second English voice recording
- A short Spanish voice recording if applying as bilingual
- Details about previous call volume and performance
- Previous appointment-setting or sales metrics
- Internet speed-test results
- Professional references
- A short role-play or mock patient call

In your application, be prepared to explain:

- How many calls you made per day in your previous role
- What you were responsible for booking or selling
- Your average appointment or sales results
- How you handled objections
- Which CRM systems you have used
- Why you are interested in working with patients dealing with chronic pain

We aim to contact serious, qualified applicants within five business days.

Job Types: Full-time, Part-time, Commission, Permanent

Application Question(s):

- How many years of outbound appointment setting, ISA, or phone sales

experience do you have, and what was your average booking rate per
day at your most recent role? (Required)

- A patient tells you, "I want to do this but I need to talk to my

husband first." What do you say next? Please write your presente
response in 2-3 sentences. (Required)

- Describe a time a manager or coach gave you feedback you didn't agree

with. What did you do? (Required)

- Are you fluent in both English and Spanish? Please rate your spoken

fluency in each on a scale of 1-10 and describe where you learned
each language. (Required)

- This role requires working 10 AM to 7 PM Pacific Time, Monday through

Friday, every week. Please confirm this schedule works for you
long-term, your local time zone, and describe your home office setup
(location, internet speed, headset). (Required)

- What is your monthly salary expectation in USD, and what is your

preferred payment method (Wise, Payoneer, Deel, other)? (Required)

Language:

- Spanish and English (Required)

Work Location: Remote

📌 Healthcare Appointment Setter / Remote Colombia, Paid in USD
🏢 Absolute Integrative Physical Medicine
📍 Colombia