About Roca Alliances

Roca Alliances is a specialized recruitment firm focused on connecting top-tier talent with leading global technology companies. We partner with innovative organizations worldwide, helping them scale high-performing teams through strategic and tailored recruitment solutions.

This opportunity is with Simpro Group, a general technology company dedicated to delivering powerful business management solutions that help organizations streamline operations, improve efficiency, and drive growth. Simpro Group is recognized for its customer-centric culture, innovation-driven mindset, and commitment to long-term client success.

About the Role

We are looking for a Manager of Account Management to lead, develop, and scale our Account Management function. In this role, you will play a key part in retaining and growing our regional customer base by ensuring customers receive exceptional value, support, and strategic partnership throughout their journey with Simpro.

You will lead and empower a team of Account Managers to build strong, long-term customer relationships while driving commercial growth and customer success outcomes. Partnering closely with cross-functional teams, you will help shape account strategies, optimize processes, and deliver a consistent, high-quality customer experienc.

Key Responsibilities

- Collaborate in the development of the Account Management strategy to drive revenue, improve customer experience and reduce churn and cancellation.
- Empower the team of Account Manager's to have the most impactful interactions with customers within their segment.
- Develop and execute strategies per customer segment to maximise the value Simpro’s customers get from the platform.
- Analyse customer (and other) data to monitor team performance and measure the effectiveness of the Account Management strategy.
- Help scale and further shape Account Management team to drive the team metrics.




- Encourage and lead collaboration between internal teams.
- Represent Simpro for customers, both with executive sponsorship and customer frustrations.

Requirements

- Extensive experience managing Account Management or Sales teams as well as senior leadership experience (e.g as Head of or Director of Customer Success/ Account Management team), preferably in a SaaS business.
- A strategic mindset and ability to build and maintain business insight.
- Demonstrable experience of owning and delivering on commercial goals, which has resulted in customer growth and retention.
- Excellent people management skills and experience building highly effective teams.
- The ability to create a strong and positive team culture (conducting regular 1-1s and team meetings, ensuring decisions, plans, goals are shared, and that issues are resolved in a timely manner).
- Exceptional customer relationship skills, with the ability to develop and build profitable and successful working relationships with executive stakeholders.

Excellent interpersonal skills (self-awareness, empathy, approachable conflict resolution, negotiation, and influencing skills diplomacy, tact etc.) and the ability to collaborate effectively across teams. Empathy for customers along with passion for revenue and growth.

- Strong analytical skills and a process-oriented mindset.
- Be tech savvy and have a genuine interest in software and products.
- Commited to work on Night Shifts: 5:00 PM – 2:00 AM.

Benefits

Competitive salary in Colombian pesos (COP) + Exciting Commissions

35% surgcharge on the hourly rate from 7pm - 6am

Private medical insurance

Be part of an international environment supporting global Account Management.

We take care of you, to support your comfort and safety, we provide transportation during the following schedules:

- Home drop-off service after late shifts ending at 2:00 AM

Continuous training and mentoring

Opportunity to work with a leading global IT company

📌 Manager of Account Management - Night shift (Colombia)
🏢 Roca Alliances
📍 Colombia