ROLE DESCRIPTION
The client is seeking a professional, detail-oriented, and customer-focused Front Desk & Data Entry Virtual Assistant with WebPT experience to support the daily operations of a busy women's health and physical therapy practice. This role will serve as the first point of contact for patients while ensuring accurate patient record management, efficient communication, scheduling support, and administrative excellence. The adecuado candidate has experience working within healthcare environments, demonstrates exceptional attention to detail, and is comfortable managing patient information in a HIPAA-compliant setting.
Primary Responsibilities
Answer incoming phone calls professionally and route messages appropriately.
Manage and organize email correspondence and inboxes.
Respond to patient and client text messages promptly.
Enter, update, and maintain patient records within WebPT.
Review documentation for accuracy, completeness, and compliance.
Upload, organize, and manage patient files and medical records.
Process intake forms and update patient demographic information.
Verify and reconcile data between systems.
Update and manage CRM systems and databases.
Generate reports and maintain tracking spreadsheets.
Support appointment scheduling updates and coordination.
Collect, verify, and document patient and client information.
Perform routine audits to identify and correct data discrepancies.
Maintain organized digital files and documentation.
Provide remote reception and front desk support.
Maintain confidentiality and HIPAA-compliant handling of patient information.
Assist with general administrative and operational tasks.
Required Experience & Skills
Previous experience using WebPT is required.
Minimum 1–2 years of data entry,



medical administration, receptionist, or healthcare support experience.
bilingual neutral accent
Mature FEMALE ONLY
Strong verbal and written English communication skills.
Experience working with electronic medical records (EMR/EHR) systems.
Previous experience managing phone, email, and text communications.
Strong attention to detail and accuracy.
Experience maintaining records and performing data entry functions.
Proficiency in Microsoft Excel, Google Sheets, Microsoft Office Suite, and Google Workspace.
Familiarity with CRM platforms and database management.
Strong organizational, multitasking, and time-management skills.
Professional phone etiquette and customer service skills.
Ability to work independently and meet deadlines.
Comfortable handling sensitive patient information.
Operating Platforms
WebPT
CRM Systems
EMR/EHR Systems
Microsoft Excel
Google Sheets
Microsoft Office Suite
Google Workspace
Email Management Platforms
Text Communication Platforms
ANY ADDITIONAL DETAILS
Healthcare, physical therapy, rehabilitation, or medical office experience is highly preferred.
Experience supporting women's health practices is advantageous.
Mature, professional, and customer-focused demeanor required.
Clear, confident, and pleasant speaking voice.
Must have a stable internet connection and dedicated remote workspace.
Strong focus on professionalism, responsiveness, organization, confidentiality, and accuracy.
This position combines front desk responsibilities with patient record management and administrative support functions.

Job Type: Full-time

Experience:

- Frontdesk: 3 years (Required)
- webPT: 1 year (Required)
- google Workspace: 1 year (Required)

Language:

- English (Required)
- Spanish (Required)

Work Location: Remote

📌 Front Desk and Data Entry VA (Colombia)
🏢 Remote CoWorker
📍 Colombia