Job Description

This is a remote position.

Scope / Modules: ITSM (IT Service Management) and SPM (Strategic Portfolio Management)
Work mode: Remote – EST/CST time zone (Canada / US)

English level: Conversational upper-intermediate (B2+)

Contract type: Staff Augmentation – long-term project

End client: Technology / services company based in Canada

Key responsibilities

- Development, configuration and customization of ServiceNow modules in ITSM and SPM.

- System administration: user, role, ACL and platform table management.

- Building and maintaining workflows, notifications and scripts (Business Rules, Script Includes, Client Scripts).

- Participation in requirements gathering and technical design sessions with the client team.

- Support for integration with external tools via REST/SOAP APIs.

- Technical documentation of developments and configurations.

Preferred certifications (non-blocking)

- ServiceNow Certified Application Developer (CAD) – highly desirable.

- Certified Implementation Specialist – ITSM (CIS-ITSM).

- Certified Implementation Specialist – SPM (CIS-SPM).

Additional technical skills

- JavaScript applied to the ServiceNow platform.





- Knowledge of ITIL v3 / v4 methodologies "Desirable".

- Experience with REST/JSON integrations.

- Nice to have: experience with NOW Platform App Engine or ServiceNow Studio.

Selection process:

- Resume review and certification verification.

- Technical interview in English with the client team.

- Technical assessment on the ServiceNow platform.

- Final culture / fit interview with the client.

Requirements

- Certification: ServiceNow Certified System Administrator (CSA)

- Valid and current at time of application.

- Minimum 2 years of experience working on the ServiceNow platform.

- Demonstrable experience administering ServiceNow instances (System Admin).

- Functional and technical knowledge of ITSM modules (Incident, Problem, Change, Service Catalog).

- Conversational upper-intermediate English (B2+).

Skill set

Service now development

- Job Opening ID 119
- Created Time 06/05/2026 09:40
- Date Opened 06/05/2026
- Job Type Full time
- Industry Manufacturing
- Remote Job
- Work Experience 2+ Years

📌 ServiceNow Developer / LATAM (Colombia)
🏢 Velaio
📍 Colombia