Client Success Manager

Location: Medellín, Colombia
Experience: 3-5 years in customer success, account management, or healthcare operations

Who We Are

XpertDox builds practical AI for medical coding teams. Through our XpertCoding platform, we help healthcare organizations turn clinical documentation into accurate CPT and ICD coding faster and more consistently—reducing denials, strengthening compliance, and improving revenue cycle performance. We combine deep coding expertise with modern machine learning to fit real-world workflows, delivering measurable productivity gains while keeping quality and auditability front and center.

Role Overview

The Client Success Manager (CSM) is responsible for supporting XpertDox clients by delivering the highest level of service across all phases of the client relationship. This role emphasizes building strong, long-term partnerships, supporting clients’ revenue cycle objectives, and ensuring the realization of measurable ROI from XpertDox solutions. The CSM proactively identifies and addresses client questions and issues, coordinates timely and effective resolutions, and serves as a trusted client advocate. In this capacity, the CSM acts as a key liaison between clients and XpertDox technical teams, ensuring solutions align with client needs while adhering to XpertDox methodologies and best practices.

Roles and Responsibilities

- Build and maintain strong client relationships through regular check-ins, progress reviews, and feedback collection.
- Monitor customer health, usage, and engagement metrics to proactively identify risks and opportunities.
- Act as the primary point of contact for customer questions, issues, and concerns.
- Identify, manage, and escalate risks, bugs,



or blockers that may impact customer workflows.
- Coordinate with Program Management, Technology, and other internal teams to ensure timely issue resolution.
- Track issues through to closure, ensuring clear communication and effective outcomes.
- Share client insights, performance metrics, and feedback with internal stakeholders through regular updates and reports.
- Document all client interactions, feedback, and resolutions accurately in internal systems.

Preferred candidate profile

- US Healthcare experience (required).
- 3 to 5 years in customer or client success, account management, or client services (required).
- Excellent communication, empathy, and relationship building skills
- Strong verbal and written English proficiency with a minimum C1 level certification required
- Comfortable using CRMs and success tools such as Salesforce
- Understanding of medical billing, coding, and or RCM workflows
- Knowledge and or experience with medical EHR systems such as Epic, eCW, Athena
- Strong data analysis and presentation skills

Salary

- 60,000,000 – 80,000,000 Colombian Pesos (COP) per year

Benefits

This position is offered as an independent contractor role. As a contractor based in Colombia, you will work under a service agreement rather than a traditional employment contract.

This structure provides full remote flexibility while allowing you to collaborate closely with our team and contribute meaningfully to client success initiatives.

Are you ready to join us? If interested kindly click on the below link:

https://careers.xpertdox.com/

Job Type: Full-time

Application Question(s):

- Do you hold a minimum C1 level English language certification?

Experience:

- Customer relationship management: 3 years (Required)

Work Location: Remote

📌 Client Success Manager (Colombia)
🏢 XpertDox
📍 Colombia