Overview:

Connecting clients to markets – and talent to opportunity

With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.

At StoneX, we offer you the opportunity to be part of an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem. As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your career with us and make a significant impact in the world of general finance.

Corporate: Engage in a deep variety of business-critical activities that keep our company running efficiently. From strategic marketing and financial management to human resources and operational oversight, you’ll have the opportunity to optimize processes and implement game-changing policies.

Responsibilities:

About the Role

As a Junior Enterprise Application Administrator, you will act as Level 2 support within our Platform Engineering organization—bridging the gap between the Service Desk (Level 1), internal users, and senior Platform Engineers (Level 3).

This role is designed as a growth opportunity. You are not expected to check every technical box on day one. We are prioritizing problem‑solving ability, communication skills, and a strong learning mindset over years of experience.

What You’ll Do

In this role, you will:

- Serve as Level 2 support for enterprise applications, primarily Jira and Confluence
- Triage, investigate, and troubleshoot issues escalated from the Service Desk
- Clearly communicate issues, progress, and resolutions to users and technical teams




- Escalate more complex problems to Platform Engineers with strong documentation and context
- Test applications following major releases using existing test cases
- Look for opportunities to improve processes, including reducing manual tasks and supporting automation
- Document solutions, learnings, and common issues to improve future support
- Work closely with global teams across Poland, India, and the United States, using English daily

Tools & Technologies

Primary focus:

- Jira (Data Center and/or Cloud)
- Confluence (Data Center and/or Cloud)

Exposure to the following is helpful but not required:

- ServiceNow
- Datadog
- OpsGenie
- GitHub
- Atlassian and third‑party apps (e.g., Automation, ScriptRunner, Comala, ConfiForms)
- Integrated solutions such as Advanced Roadmaps or Insight

You do not need prior experience with all tools listed. Willingness to learn is more important than prior expertise.

Qualifications:

What We’re Looking For

This role is a strong fit if you:

- Have 0–2 years of experience, including internships, co‑ops, or entry‑level roles
- Have at least 1 year of hands‑on experience supporting applications, systems, or internal users
- Are a graduate or graduating by December 2025
- Are fluent in English and comfortable communicating with global teams
- Enjoy troubleshooting, problem‑solving, and figuring out how systems work
- Ask questions, collaborate well with others, and share ideas
- Are looking to grow into a longer‑term career in Platform Engineering or technical support

Work Environment & Onboarding

- Location: Bogotá, Colombia
- In‑office: 4 days per week
- Schedule: Early start times (~7:00 AM local) to align with European teams

What will make you stand out:

- Experience reporting and writing JQL filter queries
- Previous Agile experience in a corporate environment
- Bitbucket user and project administration
- Some experience with Groovy
- Prior experience using git and review process
- All application materials should be submitted in English

#LI-Hybrid

#LI-AR1

📌 Junior Enterprise Application Administrator - Jira/Confluence (Colombia)
🏢 StoneX Group
📍 Colombia