NOC Technician – Level 1 (Remote – Honduras / Colombia) – English B2+

About the role

At CES+, our Support Center keeps our clients' technology running 24/7. We're hiring two Level 1 NOC Technicians to monitor systems, diagnose issues, and resolve incidents as the first point of contact when something fails.

This is a fully remote, full-time position for candidates based in Honduras or Colombia, with a defined growth path from day one and a clear route toward Level 2.

What you'll do

- Monitor client systems, networks, and equipment, catching incidents before they escalate.
- Handle and resolve Tier 1 support tickets within established SLAs.
- Diagnose hardware, software, and connectivity issues using remote support tools.
- Document every case accurately in the ticketing system: symptom, diagnosis, actions taken, resolution.
- Escalate cases beyond Level 1 scope to Level 2 with complete context.
- Communicate with clients in both Spanish and English — clearly and empathetically, even under pressure.
- Follow NOC procedures and runbooks, and flag gaps when you find them.

What you need

- 1–2 years of experience in technical support, help desk, service desk, or network operations.
- English at B2 level minimum (C1/C2 preferred) — you'll speak and write it daily.
- Fluent Spanish.
- University studies in progress or completed in IT, Computer Science, Networking, or a related field.
- Working knowledge of Windows and Linux operating systems.
- Networking fundamentals: TCP/IP, DNS, DHCP, IP addressing.
- Experience with ticketing/CRM systems and remote support tools.
- Availability for rotating shifts — the NOC runs continuously.
- Residence in Honduras or Colombia,



with stable internet and a suitable home workspace.
- Willingness to complete a background check.

Nice to have

- IT or networking certifications (CompTIA A+/Network+, CCNA, ITIL, or similar).
- Previous customer service experience.
- Cinema technology knowledge.
- Automation or scripting exposure.

Who tends to do well here

Clear written and verbal communication · Critical thinking and solid diagnostic instincts · Ability to juggle and prioritize multiple tickets · Organized and detail-oriented · Collaborative · Stays calm and empathetic when a client is frustrated.
What we offer

- 600 USD initial compensation with scheduled increases during the first year, defined in writing at hire. Details are shared in the first conversation with the team.
- Full-time, permanent contract.
- 100% remote work from Honduras or Colombia.
- Structured onboarding and training, with a growth path toward Level 2.
- Transparent performance criteria from day one.

How to apply

Apply through Indeed and answer the screening questions. We review applications on a rolling basis; the posting closes on August 14, 2026.

CES+ is an equal opportunity employer. All applications are evaluated on merit and competencies.

Pregunta(s) de postulación:

- Do you currently reside in Honduras or Colombia?
- What is your English proficiency level?
- How many years of experience do you have in technical support, help desk, or NOC operations?
- Are you available to work rotating shifts, including nights, weekends, and holidays?
- Do you have stable internet (minimum 20 Mbps) and a suitable home workspace?
- Do you consent to a background check as part of this process?

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📌 NOC Technician – Level 1 (Remote – Honduras / Colombia) – English+
🏢 ces plus
📍 Colombia