Overview:

We are looking for a proactive and personable Bilingual Customer Advocate to join our Customer Success Team. This role involves engaging new customers over the phone and guiding them through a qualification process with a concierge approach. We are building a team of individuals who excel in relationship-building, problem-solving, and customer service.

Key Characteristics:

- Positive and resilient with an optimistic outlook
- Proactive problem-solver who identifies solutions to improve customer experiences
- Team player who thrives on collaboration
- Adaptable to change in a fast-paced environment
- Strong work ethic with excellent attendance and punctuality
- Tech-savvy and able to handle multiple tasks

Duties and Responsibilities:

- Engage with customers via phone, email, or text to assess needs and provide tailored support
- Listen actively and resolve inquiries with exceptional customer service
- Deliver conversational,



natural interactions even when following a script
- Adapt to shift requirements, including weekends and holidays
- Operate effectively both as part of a team and independently

Qualifications:

- Bilingual in Spanish and English
- Outstanding interpersonal and communication skills
- Ability to thrive in a dynamic and high-energy work environment
- 2+ years of customer service experience (call center experience preferred)
- High school diploma required; Bachelor’s degree preferred

About Us:

We are a leading tech-enabled business support company, providing tailored solutions to deliver outcomes, drive profitability, and elevate the customer experience.

Salary posted is BASE salary. There are financial incentives available.

Benefits:

- Work From Home
- Paid Time Off package
- Monthly Incentive Opportunities

📌 Customer Advocate (Colombia)
🏢 StratifyIQ
📍 Colombia