Job Overview

We are seeking an analytical and proactive Senior Credit Control Clerk. In this role, you will manage our highest-value, complex international student and agency accounts. Reporting directly to the Credit Control Team Leader, you will ensure timely cash collection, minimize financial risk, and act as a mentor to junior clerks to maintain a healthy integral ledger.

Key Responsibilities

Advanced Debt Collection & Account Management

· Manage a high-value portfolio of global B2B language travel agencies, corporate accounts, and student ledgers.

· Proactively collect outstanding debts via phone, email and structured letters in multiple currencies (GBP, USD, EUR, CHF).

· Resolve complex billing disputes and allocation discrepancies by working closely with Sales and Regional Operations.

· Negotiate structured repayment plans for critical or long-overdue accounts within company policy limits.

Team Support & Escalation

· Act as the primary escalation point for complex queries from Junior Credit Control Clerks.

· Deputize for the Team Leader during absences, ensuring daily operations and collection workflows run smoothly.

· Assist in onboarding and mentoring junior team members on system use and negotiation techniques.

Financial Analysis & Reporting

· Perform regular ledger reconciliations for key partner networks, ensuring accurate allocation of multi-currency payments.

· Identify and flag high-risk accounts to the Team Leader,



proposing bad debt provisions or legal escalation when necessary.

· Review unallocated cash and credit notes to maintain a clean and accurate aged debt report.

· Contribute to monthly cash flow forecasting and KPI reporting for senior management.

Requirements & Qualifications

Experience & Education

· 3+ years of experience in dedicated Credit Control, ideally within International Education, Tourism or Hospitality.

· Proven track record of managing high-volume, multi-currency ledgers and B2B client portfolios.

· Educational background in Finance, Accounting or Business Administration.

Hard & Technical Skills

· Language skills: Full professional fluency in English is mandatory. Working knowledge of French or German is highly advantageous.

· Systems knowledge: Advanced proficiency in global ERPs (e.g., SAP, NetSuite, Oracle) and expert command of Microsoft Excel (VLOOKUPs, Pivot Tables).

· Industry understanding: Familiarity with student visa cancellation policies, international wire transfers, and agency commission structures.

Soft Skills

· Advanced negotiation skills with the ability to maintain excellent commercial relationships.

· Strong problem-solving mindset to untangle complex multi-currency ledger discrepancies.

· Excellent communication skills to interact confidently with international stakeholders across cultures

Lugar de trabajo: Empleo presencial

📌 Profesional Senior Credit Control Clerk (Colombia)
🏢 ASPECT LANGUAGE SCHOOLS
📍 Colombia