- Prepare quotes, contracts, and RFP/RFI responses
- Maintain quote documentation with accurate pricing and configurations
- Maintain sales demonstration tools and applications in support of sales teams
- Work within a few sources of data/systems to produce an outcome with some variability
- Practice a moderate level of independent judgement to make decisions
- Develop and deliver sales presentations and/or trainings in a professional and effective manner
- Maintain up-to-date awareness of company activities and industry trends
- Provide consistent follow up on opportunities or inquiries
- Assist customers in person, by phone, email, or live chat to help diagnose and research information regarding the use of a product or service
- Troubleshoot problems and assist customers to understand why a product is notworking properly or service is not meeting expectations
- Identify and summarize moderately complex issues for management review
- Work with teams and report directly to Support Manager

Career Path Policies:

The game-changers must have the approval of his or her immediate supervisor to apply for the call.

- Required tenure:



6 months.

- Required performance: KPIs or goals on target for the business unit to which they belong in the last 3-month period (not average).

- Must not have active disciplinary actions.

- The game-changer may participate in only one process at a time.

- Comply with the learning paths of the Corporate University.

- Must remain at least 6 months in the position to which he/she was recently promoted, to be able to apply for another call.

- If it is necessary to launch the same call for applications several times, the not selected game-changer will not be able to apply for the same position in the following 2 months.

- The process is performed and/or outside working hours, which means that the game-changer should be available in his free time in case we require it.

- Any other guidelines that may arise in the Career Path process due to the legislation of each location or client's guidelines will be recorded within the current procedure and platform.

📌 Specialist, Sales support- Bilingual (Colombia)
🏢 Concentrix
📍 Colombia