About Roca Alliances

Roca Alliances is a specialized recruitment firm focused on connecting top-tier talent with leading integral technology companies. We partner with innovative organizations worldwide, helping them scale high-performing teams through strategic and tailored recruitment solutions.

This opportunity is with Simpro Group, a global technology company dedicated to delivering powerful business management solutions that help organizations streamline operations, improve efficiency, and drive growth. Simpro Group is recognized for its customer-centric culture, innovation-driven mindset, and commitment to long-term client success.

About the Role

As an Account Manager / Customer Success Professional at Simpro Group, you will play a critical role in driving customer retention, relationship growth, and overall client success.

You will manage a portfolio of customers, acting as a trusted advisor while helping clients maximize the value of Simpro’s solutions. This position is ideal for commercially minded professionals who enjoy customer engagement, portfolio growth, and building long-term strategic partnerships.

Key Responsibilities

Account Health & Relationship Management:

Proactively manage a portfolio of existing customer accounts to foster long-term, successful partnerships. You will serve as the primary point of contact and customer advocate within Simpro.

Identify and Close Expansion Opportunities:

Develop a deep understanding of your clients' businesses and goals to identify opportunities for upsell and cross-sell. You will be responsible for managing the entire expansion sales cycle for your accounts from identification, through progression, and close in order to meet and exceed monthly and quarterly expansion / renewal targets

Customer Success & Product Adoption

- Guide customers throughout their journey with Simpro Group solutions
- Help clients maximize software adoption and product utilization
- Identify workflow inefficiencies and recommend process improvements
- Promote awareness of platform capabilities,



resources, and best practices

Strategic Advisory & Communication

- Explain technical concepts in a simple and customer-friendly manner
- Act as a strategic advisor focused on measurable business outcomes
- Deliver proactive recommendations that improve customer performance and engagement

️ Cross-Functional Collaboration

- Collaborate closely with Sales, Support, and Product teams
- Ensure customer needs, feedback, and challenges are addressed effectively
- Support internal alignment to deliver seamless customer experiences

✨ Enjoy the experience of collaborating with real global teams while accelerating your career in a fast-paced international environment — all while unlocking exciting commissions

✅ Requirements

3+years of Experience in B2B Account Management roles, Customer Success role or other Sales related client-facing roles preferably within a SaaS company/Industry

Commercial mindset with the ability to identify growth opportunities and contribute to revenue expansion

Experience managing large customer portfolios with structured engagement cadences

Advanced fluent English Level and solid communication, relationship-building, and stakeholder management skills

Tech-savvy with the ability to communicate technical concepts clearly and effectively

- Highly organized, proactive, and comfortable working in fast-paced environments

Customer-first mindset with passion for delivering measurable value and long-term success

Ability to work collaboratively within global and cross-functional teams

Commited to work on Night Shifts: 5:00 PM – 2:00 AM.

Benefits

Competitive salary in Colombian pesos (COP) + Exciting Commissions

35% surcharge on the hourly rate from 7pm - 6am
Private medical insurance

Be part of an international environment supporting global Account Management.

We take care of you, to support your comfort and safety, we provide transportation during the following schedules:

- Home drop-off service after late shifts ending at 2:00 AM

Continuous training and mentoring
Opportunity to work with a leading global IT company

📌 We are hiring Account Management roles - Night shift (Colombia)
🏢 Roca Alliances
📍 Colombia