Salario: 2.795.000 (Básico) más Vivienda 1.505.000.

Job Description:

We are seeking a highly organized and detail-oriented Operations Coordinator to support the day-to-day operational systems that keep our multi-location franchise business running efficiently. This role is responsible for systems administration, operational documentation, franchisee support, training content management, service launch coordination, compliance monitoring, and vendor coordination across all locations.

The adecuado candidate is proactive, collaborative, tech-savvy, and experienced in supporting operational processes within a franchise or multi-location environment. This is a fully remote position that requires strong project coordination, communication, and problem-solving skills.

Schedule:

- Full-time
- Monday to Friday 9:00 AM – 5:00 PM CST
- Remote
- Standard business hours with occasional flexibility required for project launches and training activities

Responsibilities:

- Backend Systems Administration Management:

Zenoti (services, products, packages, pricing, backend configuration)Delightree (Knowledge Base and training platform)Google Workspace Admin (user accounts and security settings)Shopify (light product creation and updates)Conduct periodic quality assurance audits across operational systems.

- Rollout Management:

Own operational rollouts from planning through execution by coordinating cross-functional teams (Marketing, Training, Operations, etc.).

Establish timelines, prepare documentation, and ensure all supporting materials are complete.

- Support Inbox Management:

Respond to general how-to/policy questionsTroubleshoot Zenoti booking system issuesEscalate items to the appropriate department when needed

- Documentation & Training Management:

Create and maintain SOPs, operational documentation, and the Franchise Operations Manual.Develop training materials, software tutorials and quizzes.Build and maintain training resources for internal systems,



including Zenoti and Delightree.Design and maintain HQ onboarding documentation and training for new corporate team members.Coordinate communication and training between HQ and the HQ Training Task Force. A team of trainers for our franchise system.On-site location training during store openings.

- Conduct yearly competitive price analysis and present optional pricing increase recommendations to locations
- Compliance & Brand Standards Monitoring:

Monitor location adherence to brand standards and operational SOPs; conduct periodic reviews and support corrective action plans where gaps are identified.

- Vendor & Supplier Coordination:

Maintain relationships with key vendors and suppliers, research new options, and coordinate product or systems procurement as needed.

Tools & Systems

- Zenoti (appointment booking software)
- Delightree (franchise management software)
- Google Workspace
- Shopify
- Monday.com
- Canva

Qualifications:

- 2+ years of experience in an Operations Coordinator, Operations Specialist, Project Coordinator within a franchise, retail, or multi-location business environment.
- Experience working with Zenoti is highly preferred. ( Zenoti is an all-in-one, cloud-based business management software specifically built for the beauty, wellness, and fitness industries)
- Proficiency in Google Workspace and Microsoft Office Suite, particularly Excel.
- Experience with Monday.com or similar project management platforms.
- Strong English written and verbal communication skills. French is a plus
- Excellent organizational and documentation skills.
- High attention to detail and accuracy when managing systems and operational processes.
- Ability to manage multiple projects and priorities simultaneously.
- Strong problem-solving and troubleshooting abilities.
- Ability to work independently in a fully remote environment with minimal supervision.
- Experience working with reports, KPIs, spreadsheets, and operational data analysis.
- Postsecondary education in Business, Operations, Project Management, or a related field, or equivalent professional experience.

Lugar de trabajo: Empleo remoto

📌 Operations Coordinator (Colombia)
🏢 LUDITEX DB
📍 Colombia