RESPONSIBILITIES

- Process all received requirements in a timely and accurate manner (according to the SLA and KPI).

- Report daily metrics.
- The person in this position must maintain a positive working relationship between the internal customers and the requestors.
- Assure that all requests to be processed have the right approvals and follow the procedure and polices.
- Proactive and constant communication with Team Lead in order to ensure process stability and requirements compliance.
- Actively support the implementation of best practices within the department.
- Knowing and following the escalation path when needed (dispute or resolution).
- Perform month-end related activities.
- Handle customer service queries internally.

- Should have 1 years of experience in Finance And operations areas.
- Bachelor's degree. Business Administration.
- MS office knowledge.
- Basic Excel skills.
- B1 English level.

Key Skills:

- Good team player with a positive attitude and collaboration skills.
- Versátil to work per the business need.
- Effective communication.
- Strong customer service orientation.
- Ability to deal with ambiguity.
- Should be organized.
- Teamwork.
- Continuously look for process improvement.

📌 Order to Cash Processor (Colombia)
🏢 Accenture
📍 Colombia