About UsAutomation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.Our opportunityAt Automation Anywhere, the leader in Agentic Process Automation (APA), we’re transforming how businesses work, and we’re looking for an Engagement Manager to play a key role in that mission. In this role, you’ll serve as a trusted partner to our customers, building strong relationships, guiding them through their automation journey, and ensuring successful delivery across the project lifecycle. Your work will directly influence customer satisfaction, long-term value, and the impact of our Agentic Process Automation (APA) platform across general organizations. If you’re energized by driving outcomes, elevating customer experiences, and shaping the future of intelligent automation, we’d love to meet you.Who you’ll report toSenior Director of Professional Services, Engagement Management,USA LocationRemote role within ColombiaYou will make an impact by being responsible forActing as the primary point of contact for assigned clients based in the United States and Canada, fostering trust and building strong,



long-term relationshipsCollaborating with clients across the United States and Canada to understand their business needs, identify automation opportunities, and develop a clear roadmap for successManaging the entire project lifecycle, from pre-sales and scoping to implementation and post-go-live supportOverseeing project teams, including solution architects, developers, and project managers, ensuring projects are delivered on time, within budget, and meet client expectationsProactively managing client expectations, communicating project progress, risks, and issues effectivelyTracking and reporting on key performance indicators (KPIs) to measure project success and client satisfactionIdentifying and developing new business opportunities within existing client accountsOKRs including Delivery, Revenue, and P&LYou; will be a great fit if you have8+ years of experience in a client-facing role, ideally within the enterprise software/SaaS or IT services/consulting industryFluent in English, as this is supporting accounts in English-speaking locations.Proven experience in managing complex projects from inception to completionStrong understanding of Robotic Process Automation (RPA), Gen AI, and Intelligent Automation principles is a plusYou excel in these key competenciesExcellent communication, interpersonal, and negotiation skillsAbility to build and maintain strong relationships with clients at all levelsExcellent project management and organizational skillsProven ability to manage multiple priorities and deadlines in a fast-paced environmentJob Segment OR Key WordsSaaSProject ManagementClient EngagementLeadershipB2B Software SolutionsAgent Process AutomationGen AIAPAColombiaProfessional Services#LI-DE1#J-18808-Ljbffr

📌 Engagement Manager (Colombia)
🏢 Automation Anywhere
📍 Colombia