Associate Managing Consultant (Dutch Speaking)

Title and Summary

Consultant, Customer Success, Product Specialist, Advisors Client Services.

Responsibilities
- Serve as a primary point of contact for customer inquiries, questions, and issues.
- Provide guidance on product features, best practices, and troubleshooting.
- Proactively engage customers during onboarding to ensure a smooth transition and early value realization.
- Function as a coach to customers, supporting them in implementing products and solutions in ways that align with their strategic goals.
- Build trusted relationships with customer users and stakeholders at varying levels.
- Educate customers on how to maximize the value of Mastercard products and solutions.
- Monitor customer usage and engagement to identify adoption gaps or potential churn risks.
- Support and deliver customer training sessions, product demonstrations, webinars, and knowledge‑sharing initiatives.
- Engage with users to improve their ability to derive insights and make data‑driven business decisions.




- Visualize and demonstrate insights available across multiple Mastercard solutions.
- Support assigned delivery projects to ensure contractual objectives and delivery timelines are met.
- Contribute to solution delivery activities including data validation, analysis, reporting, and insight generation.
- Analyze data from delivery projects and report performance against defined success metrics.
- Produce presentation materials, analytics, and reports for customer and internal audiences.
- Identify and resolve common customer challenges and usage issues.
- Escalate complex technical or business issues to appropriate teams (Product, Technology, Support, or Management).
- Track and follow up on customer concerns to ensure timely resolution.
- Function as a liaison between customers and product development teams, supporting prioritization of enhancement requests and customizations.
- Collaborate closely with Sales, Product, Technolo

📌 Associate Managing Consultant (Bogotá)
🏢 Mission+
📍 Bogotá