Position: Customer Support (EN & Spanish)

Employment Type: Full-time

Working Arrangement: Onsite| Rotational shifts

Company Overview:

We are forward-thinking fintech company specializing in innovative trading solutions and financial products. With a dynamic platform and a tech-savvy team that works seamlessly across time zones, we strive to provide cutting-edge services to traders worldwide.

You will:

- Provide customer service to clients via live chat, phone call, and email

- Keep clients updated on the status of their requests, providing clear and concise communication

- Identify, escalate and communicate complex issues to the appropriate specialist via CRM, ensuring timely resolution

- Ensure compliance with market-specific regulatory requirements

- Verify documents submitted by clients within specific regions while adhering to regulatory requirements

- Prepare and interpret reports and documentation





- Attend company seminars to stay up to date with the company's business functions and roles

- Meet quarterly KPI targets set by the CS Manager, demonstrating strong performance

- Collaborate with the BD team to develop business strategies aligned with trends & customer needs

- Undertake other ad hoc tasks assigned by the manager

Requirements:

- Minimum 2-year experience in Customer Service

- Experience in a Forex broker or online trading environment is highly preferred

- Fluent in English, Mandarin is an advantages

- Customer-focused and dedicated to providing exceptional service

- Strong ability to communicate effectively

- Proficient in troubleshooting and multitasking

- Self-motivated and reliable with a proven track record of meeting and exceeding expectations

- Can-do attitude and a willingness to learn

📌 Customer Support (EN & Spanish) (Medellín)
🏢 Empresa líder
📍 Medellín