02 ago
|
Nearshore Business Solutions
|
Bogotá
02 ago
Nearshore Business Solutions
Bogotá
Nearshore Business Solutions invites a Technical Support Lead to oversee advanced support operations in a SaaS environment.
You will own complex escalations, guide best practices, and mentor teammates while delivering high-quality customer support.Collaborating with Customer Success, Product, and Engineering, you will drive process improvements, monitor SLAs, and document knowledge bases to boost satisfaction and retention in a remote LATAM setting.
#J-*****-Ljbffr
📌 Saas Technical Support Lead — Api Escalations (Remote) (Bogotá)
🏢 Nearshore Business Solutions
📍 Bogotá