THE ROLE
We're looking for an experienced Senior Customer Success Manager in LATAM on the Client Services team, who defines the "farmer" mentality – someone who thrives on nurturing deep-rooted relationships and harvesting long-term value from a sophisticated book of business.
In this role, you won't just be managing accounts, you will be the lead architect of their growth.
You'll manage our highest-value clients, navigating the complexities of programmatic and multi-channel digital media to ensure their investment yields maximum returns.
If you are a strategic thinker who sees a client objective and immediately starts mapping out a 12‐month evolution plan, we want to talk to you.
Primary focus is on transforming a top‐tier book of business into a thriving ecosystem of growth.
You will be responsible for retention, but more importantly, for the expansion and diversification of our footprint within each account.
This is not a "maintenance" role.
We are looking for a growth‐oriented professional who views a stable account as a platform for innovation and expansion.
Key Responsibilities
Strategic Account Planning: Developing and executing on comprehensive plans that aren't just static documents.
You will evolve these plans regularly to align with shifting client KPIs and market trends
Revenue Growth: Identify untapped opportunities within existing accounts.
You'll lead the charge on upsells and cross‐sells by demonstrating how new channels or programmatic strategies solve specific business hurdles
Programmatic Subject Matter Expertise: Act as a consultant on multi‐channel strategies (Display,
Video, Social, CTV, etc.).
You must be able to speak the language of performance data and attribution
Executive Presence: Build "high and wide" relationships.
You should feel equally comfortable presenting QBRs to CMOs while remaining a trusted partner to a mid‐level stakeholder
Churn Mitigation: Proactively identify "at‐risk" signals and deploy recovery strategies before they impact the bottom line
WHAT YOU'LL BRING
Experience: 4+ years in Customer Success or Account Management within the AdTech or Digital Media space
Proven Success: in managing a customer portfolio and exceeding client expectations
Programmatic Fluency: Deep understanding of the programmatic landscape, including DSPs, SSPs and the nuances of multi‐channel execution
The "Farmer" DNA: You enjoy the process of building trust over time and find satisfaction in seeing a client's spend and sophistication grow under your watch
Analytical Rigor: You can look at a campaign dashboard and extract a narrative, not just a set of numbers
Resilience & Agility: A willingness to pivot between high‐level strategy and tactical execution at a moment's notice
Sector Expertise: Previous experience managing RMG (Real Money Gaming) or iGaming clients is highly welcomed and will be a significant advantage
As well as a competitive salary and range of benefits, we're committed to supporting employee wellbeing and helping you grow your skills, experience and career.
Let us know when you apply if you need any assistance during the recruiting process due to a disability.
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