ResponsibilitiesPerform routine support duties, including:Assisting with first line user support by guiding users through the necessary steps to restore functionalityTroubleshooting hardware, software, and connectivity issues using remote access toolsEscalating complex issues to 2nd and 3rd level resolver teamsCoordinating and fulfilling end‐user service requests including installation of software and user administrative related requestsEnsure tickets are managed to closure and keep users/clients updated on status and progressLearn and comply with the Service Desk, desktop, peripheral,



and related connectivity and security policies and proceduresContribute to continuous improvement of the Service Desk knowledge baseDeliver results in support of the organization's SLAsAssist with special projects as assignedQualificationsHigh School diploma or GED requiredGenerally less than 1 year's experience in area of responsibilityEqual Opportunity StatementUnisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
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📌 Agente De Mesa De Ayuda / Rionegro Antioquia (Bogotá)
🏢 Unisys
📍 Bogotá