PurposeThe Technical Support Specialist role contributes to the overall success of the unit by ensuring the stability, availability, and performance of critical systems that enable business operations.
The role executes assigned goals and initiatives through effective troubleshooting, issue resolution, and proactive support, ensuring timely delivery aligned with team objectives.It collaborates with technical and business teams to address incidents, communicate impacts, and coordinate solutions, thereby supporting overall service delivery.
Additionally, the role operates within established governance frameworks, ensuring adherence to internal policies, security standards, and regulatory requirements.Through continuous monitoring, issue analysis, and process improvement, the Technical Support Specialist enhances operational efficiency and supports the organization's strategic objectives.AccountabilitiesEnsure reliable and efficient operation of systems and applications, supporting business continuityDeliver timely and effective resolution of incidents and service requests, minimizing business impactMaintain compliance with regulatory, security, and internal policy requirementsProvide clear, consistent, and proactive communication with stakeholdersEnsure high-quality end-user experience and service satisfactionSupport system stability and performance during operational and change activitiesIdentify, escalation, and manage risks, incidents, and critical issues effectivelyContribute to knowledge management and documentation practicesEnsure adherence to SLAs, KPIs,



and operational performance standardsDrive continuous improvement initiatives to enhance service delivery and operational efficiencyDimensionsProvides technical support for systems and applications supporting regional operations across LATAM and integral teamsSupports multiple business units and end-users, ensuring continuity of critical servicesContributes to the resolution of incidents impacting business-critical systemsOperates within defined service levels (SLAs), supporting operational performance and service delivery targetsEducation / Experience / Other InformationEducationBachelor's degree in computer science, information technology, engineering, or related disciplineExperience3–5 years of experience in application/system support rolesExperience troubleshooting applications.Exposure to incident management, problem resolution, and service delivery environments.Experience working with ticketing tools, monitoring tools, or support platforms.Experience collaborating with cross-functional teams (IT, vendors, business stakeholders)English level: Intermediate–Advanced (B2 minimum), with ability to communicate effectively in professional and technical environments.Core CompetenciesStrong analytical and problem‐solving skillsExcellent communication skills (technical and non‐technical audiences)Customer‐focused with strong service orientationAbility to prioritize and manage multiple issues simultaneouslyWorking ConditionsWork in a standard office-based environment; non‐standard hours are a common occurrence.
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📌 Technical Support Specialist (Bogotá)
🏢 Scotiabank
📍 Bogotá