Technical Support Specialist – U.S. Healthcare Platform (Fluent English Required)
Job Description
About the Role
We are looking for a highly articulate, tech‐savvy
CustomerSupport Analyst
to join our growing team in Medellín.
This role is adecuado for someone with excellent spoken and written English who is passionate about technology and eager to learn the U.S. healthcare ecosystem.
You will serve as a key point of contact for patients and healthcare providers, helping them navigate our platform, resolve technical issues, and ensure a seamless experience.
Prior healthcare experience is a plus—but not required.
We value curiosity, communication skills, and the ability to learn quickly.
What You'll Do
Provide
high‐quality technical and customer support
to U.S.-based patients and healthcare users
Troubleshoot platform issues and guide users step‐by‐step to resolution
Communicate clearly and professionally in
fluent English (spoken and written)
Learn and understand U.S. healthcare workflows, terminology, and compliance basics




Document support interactions and escalate complex issues when needed
Collaborate with internal teams (product, engineering, operations) to improve user experience
Deliver a
white‐glove support experience
with empathy and attention to detail
Requirements
Excellent English communication skills
(this is a must—clear, confident, and professional)
1–3+ years of experience in
technical support, customer support, or helpdesk roles
Strong problem‐solving skills and ability to learn new systems quickly
Comfortable working with software platforms, troubleshooting, and user guidance
A customer‐first mindset with patience and professionalism
Nice to Have (but not required):
Experience supporting
U.S. customers
Background in
healthcare, medical systems, or health tech
Familiarity with CRM or ticketing systems (Zendesk, Freshdesk, etc.)
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📌 Technical Support Specialist – U.S. Healthcare Platform (Fluent English Required) (Medellín)
🏢 Interscripts
📍 Medellín