Position Description
Act as a
Subject Matter Expert (SME)
for
Accounts Payable (AP)
within a
GBS model
, overseeing and supporting operations executed by a
BPO provider
.
Responsible for ensuring service quality, compliance, issue resolution, and continuous improvement, while acting as a bridge between stakeholders and the outsourced team.
Key Responsibilities
BPO Oversight & Operational Control
Monitor daily AP operations performed by the BPO provider
Validate service delivery against SLAs, KPIs, and quality standards
Review outputs such as invoice postings, payment proposals, and reconciliations
Identify and elevate performance gaps or risks
Issue Resolution & Escalations
Act as first point of escalation for complex AP issues:
Blocked invoices
Pricing/PO discrepancies
Payment failures
Coordinate resolution between BPO, Procurement, and internal stakeholders
Ensure timely closure of tickets and escalations
Quality & Compliance
Perform quality reviews and audits on BPO-processed transactions
Ensure adherence to internal controls and policies (SOX if applicable)
Detect and prevent duplicate or incorrect payments
Maintain proper audit trail and documentation standards
Process Governance & SME Role
Ensure compliance with GBS standard operating procedures (SOPs)
Act as process expert for AP, providing guidance to BPO and internal teams
Support training and knowledge transfer to the BPO provider
Maintain and update process documentation
Continuous Improvement
Identify process inefficiencies and improvement opportunities
Support automation initiatives (OCR, RPA, workflow tools)
Drive standardization and simplification across countries
Stakeholder Management
Act as key contact for internal stakeholders (Finance, Procurement, local teams)
Support vendor issue resolution when escalated




Provide clear communication on status, risks, and resolutions
Reporting & Analytics
Track and analyze key operational metrics:
SLA compliance
Invoice accuracy
Backlog and aging
Provide insights and recommendations to improve BPO performance
Support reporting to AP Lead / Manager
Qualifications
Education
Bachelor's degree in Accounting, Finance, Business Administration, or related field
Experience
4 - 6 years of experience in Accounts Payable
Experience in GBS / Shared Services environments
Experience working with or supporting BPO providers (strongly preferred)
Experience handling complex AP cases and escalations
Technical Skills
ERP systems (SAP, Oracle, or similar)
Intermediate/Advanced Excel
Strong understanding of AP processes, controls and compliance
Experience with reporting and data analysis
Languages & Systems
Intermediate to advanced English
Experience with SAP
Advanced Excel and reporting/dashboarding tools
Soft Skills
Orientation and push for results
Customer focus
Frustration resistance
Analytic capacity
High communication capacity
Teamwork
Creative problem resolution
Managing skills
Follow up
Leadership and responsibility
Edgewell is an equal opportunity employer.
We do all we can to create a collaborative and diverse integral team, where good ideas can thrive, and our colleagues can learn and lead.
We prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any legally protected status in accordance with applicable federal, state and local laws.
We listen deeply and speak directly to create an environment that's open to difference.
We aim to bring joy to not only the products we create and the people we serve, but our colleagues across the globe too.
#J-*****-Ljbffr

📌 Accounts Payable Senior Analyst (Bogotá)
🏢 Edgewell Personal Care Italy
📍 Bogotá